Privacy Policy

Privacy Policy Overview

This Privacy Policy applies to all services provided by iCircuit.in, including our website, repair services, customer support, and any related communications. By using our services, you agree to the collection and use of information in accordance with this policy.

We understand that your Apple devices contain sensitive personal and professional data. Our privacy practices are designed to ensure that your information remains secure throughout the repair process and beyond.

Key Principles

• Transparency: We clearly explain what data we collect and why
• Minimal Collection: We only collect data necessary for our services
• Strong Security: We use industry-standard security measures
• User Control: You have control over your personal information
• No Sale: We never sell your personal data to third parties

Information We Collect

Personal Information

When you use our repair services, we collect the following personal information:

• Contact Information: Name, phone number, email address, physical address
• Device Information: Device model, serial number, IMEI, storage capacity, software version
• Repair Details: Description of issues, repair history, warranty information
• Payment Information: Billing address, payment method details (processed securely by our payment processors)
• Communication Records: Support conversations, service requests, feedback

Device Data

• Diagnostic Data: System logs, error reports, performance metrics necessary for repair
• Backup Data: Temporary backups created for data protection during repair (automatically deleted after completion)
• Access Logs: Records of when and how your device was accessed during repair

Website & Service Data

• Usage Information: Pages visited, time spent, click patterns
• Technical Data: IP address, browser type, device type, operating system
• Location Data: General location for service area determination
• Cookies & Tracking: Website functionality and analytics data

How We Use Your Information

Service Delivery

• Diagnose and repair your Apple devices
• Process payments and manage billing
• Schedule appointments and coordinate pickup/delivery
• Provide customer support and technical assistance
• Maintain repair records and warranty information

Communication

• Send repair status updates and notifications
• Respond to inquiries and support requests
• Provide important service announcements
• Send appointment reminders and confirmations

Service Improvement

• Analyze service performance and quality
• Improve our repair processes and techniques
• Develop new services and features
• Train our technical staff

Data Sharing & Disclosure

We value your privacy and limit data sharing to only essential business purposes. We may share your information in the following circumstances:

Service Partners

• Payment Processors: Secure payment processing through verified partners
• Parts Suppliers: Device information for sourcing genuine Apple parts
• Delivery Services: Contact information for pickup and delivery coordination
• Technical Support: Specialized technicians for complex repairs

Legal Requirements

• Comply with applicable laws and regulations
• Respond to legal process and government requests
• Protect our rights and property
• Ensure safety and security of our services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and ensure continued protection of your data.

Data Security & Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• Encryption: All data transmissions and storage use industry-standard encryption
• Access Controls: Multi-factor authentication and role-based access limitations
• Network Security: Firewalls, intrusion detection, and secure network protocols
• Regular Updates: Continuous security patches and system updates
• Data Backup: Secure, encrypted backups with geographic redundancy

Physical Security

• Secured facility with restricted access controls
• 24/7 surveillance and monitoring systems
• Secure device storage areas with individual lockers
• Clean desk policy and secure waste disposal

Operational Security

• Staff background checks and confidentiality agreements
• Regular security training and awareness programs
• Incident response and breach notification procedures
• Third-party security audits and assessments

Your Privacy Rights

You have important rights regarding your personal information. We are committed to helping you exercise these rights easily and effectively.

Access & Transparency

• Right to Access: Request a copy of all personal data we hold about you
• Right to Information: Understand how your data is collected, used, and shared
• Data Portability: Receive your data in a machine-readable format

Control & Correction

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Update: Modify your contact details and preferences
• Right to Restriction: Limit how we process your data

Deletion & Withdrawal

• Right to Erasure: Request deletion of your personal data
• Right to Object: Opt-out of certain data processing activities
• Withdrawal of Consent: Revoke previously given consent

How to Exercise Your Rights

To exercise any of these rights, contact us using the information in the "Contact Us" section below. Please include:

• Your full name and contact information
• Specific right you wish to exercise
• Details of your request
• Proof of identity (for security purposes)

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and provide personalized services.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when closing the browser

Third-Party Services

We use trusted third-party services that may set their own cookies:

• Google Analytics: Website usage analytics (anonymized data)
• Payment Processors: Secure payment processing
• Customer Support: Live chat and support systems

Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us: